About RailConnect

Welcome to RailConnect, your trusted partner in simplifying rail travel. Founded in 2016, we've grown from a small team of rail travel enthusiasts to one of the leading train booking assistance services in North America and Europe, helping thousands of travelers each month.

Our Mission

In an era of impersonal online booking and frustrating automated phone systems, we're bringing back the human touch to rail travel planning. Our mission is to make train travel booking accessible, understandable, and stress-free for everyone by providing expert, personalized service around the clock.

Our Team

Our team consists of certified rail travel professionals with an average of 7+ years of industry experience. Each agent undergoes rigorous training in rail operator policies, fare structures, and customer service excellence. We're proud to maintain a 96% customer satisfaction rating based on post-call surveys.

Our Values

• Transparency: No hidden fees - we're upfront about all costs
• Expertise: Continuous training to stay current with rail industry changes
• Empathy: We understand travel can be stressful and aim to make it easier
• Accessibility: 24/7 service with real people answering your calls
• Integrity: Honest advice tailored to your needs, not our bottom line

Our Reach

While headquartered in Chicago, Illinois, we serve customers across the United States, Canada, Europe, and beyond. Our agents are fluent in English, Spanish, and French, with additional language support available for specific requests.

At RailConnect, we don't just book train tickets - we create seamless rail travel experiences. Thank you for considering us for your travel needs. We look forward to helping you reach your destination with ease.

Contact RailConnect

We're here to help you 24 hours a day, 7 days a week. Choose the contact method that works best for you.

Corporate Office

While we primarily operate via phone and email for customer support, you can reach our corporate office at:

RailConnect Inc.
500 RAILROAD AVE
CHICAGO, IL 60601
United States

Please note: This address is for corporate correspondence only. For customer service, please call our toll-free number for immediate assistance.

Privacy Policy

Last Updated: July 26, 2024

RailConnect ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect personal information that you provide to us directly when you use our services, including:

• Contact Information (name, phone number, email address)
• Payment Information (credit card details processed securely)
• Travel Details (itinerary information, passport details when required)
• Communication Records (call recordings for quality assurance)

2. How We Use Your Information

We use the information we collect to:

• Process and manage your train bookings and requests
• Provide customer support and respond to inquiries
• Improve our services and customer experience
• Comply with legal obligations and prevent fraud
• Communicate important information about your bookings

3. Information Sharing

We only share your information with third parties as necessary to provide our services, including:

• Rail operators and global distribution systems to complete bookings
• Payment processors to handle transactions securely
• Service providers who assist with our operations (under confidentiality agreements)
• When required by law or to protect our legal rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• PCI-DSS compliance for payment processing

5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your personal data (subject to legal requirements)
• Right to object to or restrict certain processing activities

To exercise these rights, please contact us using the information in the "Contact Us" section.

6. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly.

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

By phone: +1 (833) 520-2151
By email: privacy@railconnect.com

Terms & Conditions

Last Updated: July 26, 2024

These Terms and Conditions ("Terms") govern your use of RailConnect's services. By using our services, you agree to these Terms.

1. Service Description

RailConnect provides train booking assistance services as an independent third-party agent. We are not a rail operator, nor are we directly affiliated with any specific rail company. Our services include:

• Assisting with new train bookings
• Managing changes to existing reservations
• Processing cancellations and refund requests
• Providing travel advice and support

2. Fees and Payments

Our services are subject to the following fees:

• Service Fees: We charge a service fee for our assistance, separate from rail fares and fees. This fee will be disclosed before you authorize any booking.
• Rail Operator Fees: Rail companies may charge additional fees for changes, cancellations, etc. These are beyond our control.
• Payment: We accept major credit/debit cards. All payments are processed securely.

3. Cancellations and Changes

All train bookings are subject to the rail operator's specific terms and conditions regarding changes, cancellations, and refunds. Our service fees are non-refundable once services have been rendered.

4. Customer Responsibilities

When using our services, you agree to:

• Provide accurate and complete information for all travelers
• Review all booking details before confirmation
• Understand that you are responsible for complying with rail operator rules and government travel requirements
• Ensure all travelers have proper documentation for their trip

5. Limitation of Liability

RailConnect's liability is limited to the amount of our service fee. We are not liable for:

• Train schedule changes, cancellations, or service disruptions
• Acts or omissions of rail operators or other service providers
• Traveler's failure to comply with rail operator or government requirements
• Any indirect, incidental, or consequential damages

6. Intellectual Property

All content on our website and marketing materials, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on our website with the "Last Updated" date.

9. Contact Information

For questions about these Terms, please contact us:

By phone: +1 (833) 520-2151
By email: legal@railconnect.com

Important Disclaimers

Independent Service Provider

RailConnect is an independent travel service provider and is not affiliated with, endorsed by, or acting on behalf of any rail operator. We provide third-party booking assistance services to travelers.

Rail Operator Policies

All train bookings, changes, and cancellations are subject to the terms, conditions, and policies of the respective rail operators. RailConnect does not set or control these policies, including but not limited to:

• Baggage allowances
• Change and cancellation policies
• Check-in requirements
• Refund eligibility and processing times

Fares and Availability

Train fares and availability are subject to change until ticketed. We strive to provide accurate information but cannot guarantee that all displayed fares will be available at the time of booking.

Third-Party Services

When we assist with bookings for hotels, car rentals, or other travel services, these are provided by third parties with their own terms and conditions. We are not responsible for these services.

Travel Documentation

It is the traveler's responsibility to ensure they have all required documentation (passports, visas, health certificates, etc.) for their trip. RailConnect is not responsible for denied boarding due to improper documentation.

Accuracy of Information

While we make every effort to ensure the accuracy of information provided on our website and by our agents, we cannot guarantee that all information is complete, current, or error-free.

Emergency Situations

In cases of train disruptions, weather events, or other emergencies, we will make reasonable efforts to assist but cannot guarantee specific outcomes as these situations are controlled by the rail operators.

Trademark Notice

All rail operator names, logos, and related trademarks displayed on this website are the property of their respective owners. Their use does not imply endorsement or affiliation.